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Kerri Hale

Lead Product Marketing, Network Automation

Provider Connectivity

Kerri is part of Cisco's Provider Connectivity team, where she leads product marketing for the Cisco Crosswork Network Automation portfolio. With over 18 years of experience in the technology sector, she has been at the forefront of marketing pioneering solutions, including Robotic Process Automation (RPA), Process Mining, and advanced ML/AI. Currently, Kerri is focused on the evolution of AI, specifically helping organizations leverage Agentic AI to accelerate troubleshooting, reduce mean time to resolution (MTTR), and transform reactive operations into proactive, self-healing network environments. She is passionate about simplifying complex operations and unlocking the potential of innovative technology to deliver outstanding digital experiences. Kerri holds an MBA in Public Administration from Penn State and a BA in Political Science from Florida Atlantic University. Outside of work, she is an avid reader and a keen observer of how technology can be harnessed to improve human life and society.

Articles

January 27, 2026

SP360: SERVICE PROVIDER

Transforming Service Delivery: The Power of Strategic Network Automation

2 min read

A thoughtful network automation strategy is a core driver of success in today’s communication service provider landscape. Discover how Cisco Crosswork Network Controller can help—and learn more about how it can provide $20.46 million in annual benefits, according to a recent study.

Pave the Way for New Revenue with Transport Slicing Automation and Assurance

4 min read

Delivering outstanding digital experiences means smarter troubleshooting and faster deployment of differentiated services. Innovative solutions like transport slicing and automated assurance help services providers to create new revenue streams and services based on quality of experience with competitive service-level agreements.